Patient & Family Centered Care

At Hurley Medical Center, our all-encompassing, hospital-wide commitment to Patient & Family Centered Care is not a component of patient care—it defines the way we practice medicine. An innovative approach to the planning, delivery, and evaluation of health care, Patient & Family Centered Care is grounded in mutually beneficial partnerships among health care providers, patients, and families.

Patient & Family Centered Care represents a profound change in the way health care is provided to individuals and their families. Doctors, nurses, patients, and their families become genuine partners in a patient’s treatment. Within this partnership, patients’ and families’ choices and opinions regarding medical care are heard and respected.

A proud Pinwheel Sponsor of the Institute for Patient & Family Centered Care, Hurley Medical Center is thoroughly committed to collaborating with patients and their families in all aspects of patient care.

Patient & Family Centered Care – Philosophy of Care

  • We provide a safe, welcoming, and healing environment for patients and their families.
  • We honor racial, ethnic, cultural, age, and socioeconomic diversity in all families and we allow our patients to define who  constitutes their family.
  • We recognize that a family is a culture unto itself and we respect the differences in family strengths, values, individuality, and coping methods.
  • We highly value the partnership that exists between patients, families, and healthcare professionals. We rely on the expertise of each and we treat each other with dignity, respect, and compassion.
  • We facilitate family and professional collaboration at all levels of health care.
  • We encourage communication and information-sharing to strengthen the ability of patients and families to make informed decisions and accept responsibility for their health care.
  • We offer choices, whenever possible, and fully support the patient and family in their decisions.
  • We strive to promote patient and family competency by providing complete, thorough information. When there are differences in opinion, we seek quick and respectful resolution between ourselves, patients, and families.
  • We are always alert for opportunities to improve patient care and increase safety and quality.
  • We believe everyone at Hurley Medical Center has a role in caring for patients and families and we empower all staff to embrace Patient & Family Centered Care.
  • We include patients and families in the design and evaluation of new and existing programs at Hurley Medical Center.

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